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Frequently Asked Questions
Although we strive to get our items to customers as soon as possible, our standard shipping time is 3-5 business days following processing.
All of our orders are final sale. In the event that there is a conflict of interest, please contact our customer service representatives by leaving a message on the contact page.
Tracking numbers will be released after your order has been processed. If you would like to follow up, please send us a message through our contact page with your order number! We will be happy to assist you.
Processing can take up to 5 business days before your order is sent for shipping. Processing times allows for accuracy for your orders as well as the best customer service!
URBAN NOVO
THE ULTIMATE LIFESTYLE BRAND